Policies and Privacy information
Policies
Our goal is that 100% of our customers are completely satisfied with their
purchase. With this in mind, we do accept returns within 30 days of the
original receipt of your equipment and will refund the product purchase
price minus a restocking fee of 15% of the product total minus the original
s/h charges, if applicable. If you have any problems with your order,
please call us toll free 877-907-6492 before returning the item. If any
of our Earthlite Products are defective, We will send you a return authorization
label and you just have to take the package to FedEx after receiving the
label. After the item is received we will issue a refund for you within
5 business days.
If the items are not defective, then you will have to pay for shipping back to the address we will give you. All returns done without contacting us first and without an RMA number from us will not be credited. If you have any questions, please don't hesitate to call or contact us. Please contact us in writing via email with return receipt or certified mail. We are not responsible for any miscommunications.
Privacy
Your privacy is very important to us at U-Knead-Me Massage Services. By purchasing products from us, you are agreeing to receive our newsletter and any correspondance from us regarding our business relationship with you. With that in mind, we NEVER sell our client list or give out/make available any information about any of our customers. We are committed to preserving the trust that you have in us by purchasing our products. We have unsubsribe links on our newsletters/informational emails seperately from the normal correspondence emails you receive in regard to your order status, and you may opt out of any of those emails at any time. We don't have time to laod your inbox with usless information, so when you hear from us, it will be a sale or a request to update our information we have on file for you.Thank you for listening and have a great day!